Today’s customer base is made up of highly digital and connected users. Over 72% of U.S. adults are active on social media and the average person bounces between at least six social media platforms per month.
While customers continue to evolve their communication tactics and expectations, today’s modern businesses need to evolve to meet those customers where they are. Gone are the days of solely email and audio service, as customer support is expected to be instantaneous.
RECOMMENDED SOFTWARE PARTNER: Omni is the first customer-focused platform with omnichannel service built in. With access to over 15 social and communication channels, Omni allows you to connect with your customers exactly where they are. From Instagram, to WhatsApp to Discord, chat with your customers on their terms with just one click.
USE CASE: Whether you’re looking to deepen customer engagement and loyalty or unlock customer insights, Omni is the customer service comms tool for small and emerging businesses. With a seamless 60-second Shopify integration, create genuine 1:1 customer interactions by engaging with them on their terms.
SPECIAL FEATURES:
60-second Shopify integration and custom, easy-to-use branding design
Access to over 15 social and communication channels with one central dashboard
Real-time and scheduled reporting system
CHANNEL INTEGRATIONS: Instagram, WhatsApp, Twitter, Email, Facebook, LinkedIn, Slack, YouTube, Snapchat, Yelp, Tik Tok, Discord, Telegram, and more.
WEB INTEGRATIONS: Shopify, Shopify Plus, Squarespace, BigCommerce, WooCommerce, Wix, Square, Magento, and a custom SDK for any other site.