In today’s omnichannel, ever-changing media environment, the pressure is on for businesses to make meaningful customer connections. Fast service is one of the top three most valued customer service attributes, and poor customer service is your quickest path to alienating even your most loyal customers. Every interaction matters.
Ensuring your team is set up to deliver exceptional customer support while remaining efficient is no longer a nice-to-have, it’s an essential lever of successful business operations. Customer loyalty is earned, never guaranteed, and the standard for service is higher than ever.
Technology like intelligent automation can enable customer service teams to work more efficiently and focus on the customers who need the most support. If your CRM partner is not allowing you to automate across all levels of support, it may be time to reconsider.
RECOMMENDED SOFTWARE PARTNER: Kustomer, now part of Meta, is the omni-channel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. From chat, email, SMS, WhatsApp, Social Media, Voice and more, Kustomer builds software so that businesses can manage customer messages from multiple services on one central dashboard.
USE CASE: Deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations. Whether you’re looking to migrate to a new platform for a growing team or need flexibility (API, Workflows, Business Rules) to build CX into the rest of your platform, Kustomer is the unquestioned CRM for your team.
SPECIAL FEATURES:
Omnichannel support with actionable data and reports, agent productivity and artificial intelligence
Bulk messaging and customer segmentation based on unique data, such as orders, location or CSAT
AI, CRM powered chatbots that are easy-to-use and provide instant and personalized answers
INTEGRATIONS: Shopify, Aircall, Instagram, Hark and more.