Whether you agree with it or not, decentralized commerce is something brands are beginning to get behind. Empowering merchants and customers has led to an increase in small businesses driving commerce. It’s estimated that 218.8 million US consumers will shop online in 2023. That’s about 65% of the US population shopping online. With ecommerce sales expected to rise, demand for ecommerce providers will only continue to scale. More sellers, more buyers and more happy customers. Gorgias is at the forefront of pioneering decentralized commerce and is a great way to scale your ecommerce business through improving customer experience.
RECOMMENDED SOFTWARE PARTNER: Gorgias is the ecommerce helpdesk that turns your customer service into a profit center. Ranked the #1 rated helpdesk for ecommerce merchants, Gorgias believes that the next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer.
USE CASE: Gorgias offers software that unblocks sales and delivers lightning-fast personalized service that leads to repeat business. If you’re an ecommerce brand looking to enhance your support, deliver faster support or automate your support function, Gorgias is for you. With Gorgias’ integrated model, you can have all your customer’s data displayed while you’re talking to them and can edit orders, modify subscriptions and refund payments without leaving your helpdesk.
SPECIAL FEATURES:
Deep shopify integration for ecommerce stores to boost efficiency and personalization through centralized ticket management and integrated customer data
Automatically answers basic queries about order status, shipping, returns and more
Establishes clear CX processes (like ticket prioritization and helpdesk organization) to maximize the team’s impact
INTEGRATIONS: Attentive, Klaviyo, Instagram, Yotpo, Facebook, Recharge, Shopify, Gmail, Hark and more.